Contacting PopPay Plus
If you are unable to find the answer you need in the section below or our FAQ page, please use the contact form below.
If you are experiencing issues with the form, you can write to or call us:
One Parking Solution Ltd T/A PopPay Plus, 95 Arundel Road, Worthing, West Sussex, BN13 3EU
Telephone – 0330 043 2459
General enquiries – info@poppayplus.co.uk
Backdating Payments/Sessions
Unfortunately, PopPay Plus is unable to backdate payment, and payment must be made while the vehicle remains on site. If you have already paid for a parking session and have entered the incorrect registration, we are unable to edit the registration once the payment has been processed.
Parking Charges (PC/PCN)
All appeals/complaints regarding a parking charge must be sent to the enforcement company that issued the charge.
App-related issues and technical difficulties
Can you provide photos of the issue you are experiencing? Please ensure you are on the most up-to-date version of the app.
Refund Requests
Refunds will only be issued if there is a fault within the app and it is not caused in error by the end user.
Password reset/change requests
You can change your password through Settings and then password settings and fill out the allocated form to do so.
Receipt requests
PopPay Plus can confirm that all receipts can be located within the app under the section ‘history’.
Password reset/change requests
You are able to change your password in settings and then password settings and then fill out the allocated form.
Appeals
All appeals/complaints regarding a parking charge must be sent to the enforcement company that issued the charge.
Complaints
Any complaint regarding a parking charge will need to be made to the enforcement company that issued the charge.
